Plug in the key and check whether the LED turns on. Please know that this may not solve your issue, but it’s worth trying the steps out below before submitting a ticket with our support team for further troubleshooting.īefore starting the troubleshooting, please make sure to remove any initial USB-Hubs, extension, etc., Insert the key directly into your device. ![]() They’re a key part of online security, and even if they make you uncomfortable, you can find ways of making them work for you.This article brings up some initial troubleshooting steps to help identify what might be wrong with your YubiKey. Regardless, don’t abandon the idea of password managers all together. (You can read more about KeePass in our round up of the best free password managers.) ![]() (Bitwarden has a generous free plan if you want to test drive it first.) You can even go with a local-database-only password manger like KeePass to avoid the greater vulnerability of cloud-based services. Of course, the nuclear option is to switch entirely to a different service, such as Bitwarden, Dashlane, or 1Password. You will want a backup key in case your primary one is lost, stolen, or damaged. Yubikey) rather than software-based token generators like Authy or Google Authenticator. If you want to lock things down further, use a hardware device (e.g. You should also make sure two-factor authentication is turned on. ![]() The easiest proactive step is to change your LastPass master password. If you don’t fully trust LastPass’s reassurances and are concerned about the integrity of your password vault, you can take several routes to protect your passwords.
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